Shipping & Returns

• Fast Dispatch – Orders are dispatched within one business day (excluding weekends and public holidays).
• Standard Shipping – Sent via Australia Post, with delivery taking 2–12 business days.
• Express Shipping – Available at checkout, with delivery in 1–4 business days.

Once your order is shipped, your tracking number will be sent via Australia Post. If you have an Ocean Road Swimwear account, you can also access tracking details there. A tracking link and updates will be emailed to the address provided at checkout.

A pick up option is available at checkout. Pick up is from The Gap, Brisbane, 4061. Details are sent once your purchase is ready to be picked up.

• All international orders are shipped via Australia Parcel Post and delivered by your country’s national mail service.
• Delivery times range from 6 to 25 business days, depending on your location.
• A tracking number will be sent to you via email once your order has been dispatched.
• All shipping options, prices, and delivery times can be viewed in the basket or checkout once your address has been added.

• Free shipping is not applicable to international orders.
• International orders may be subject to import charges, including customs duties, taxes, and associated fees, which are the buyer’s responsibility. These charges are not included in the item price or shipping cost and vary by country.

We want you to love your Ocean Road Swimwear! That’s why we offer a 60-day money-back return policy. If you're not 100% happy with your order, we’re happy to offer an exchange or refund.

Simply return your purchase in its original condition within 60 days, and we’ll process your refund or exchange it for another size. Please include a note with your order number, email address, and whether you require a refund or exchange (including the new size if applicable).

Refund Process

• Afterpay refunds are processed via the Afterpay platform and are subject to non-refundable Afterpay fees (approx. 6.6% of the total cost).
• Alternative payment options such as PayPal Pay in 4 and ZipPay offer full refunds if the item is returned within 60 days of purchase.
• To ensure a full refund, please return your item well before the 60-day limit, as late returns may incur fees.
• Order cancellations before shipping are subject to a $2 per item handling fee.

Return Conditions

• Customers are responsible for any postage fees when returning items.
• All returned items must be in ‘As New’ condition. Refunds or exchanges will not be issued for items with:
  • Damage, odours, or marks (e.g. makeup, perfume, lipstick). If marks are minor, a $15 cleaning fee will apply.
  • Missing or damaged packaging or tags (a $5 fee applies).
  • Removed or missing hygiene strips (these items are ineligible for refunds).

Faulty or Damaged Items

In the rare event that you receive a faulty or damaged item, please notify us within 7 days of delivery, and we will send a replacement.

How to Return Your Item

Please return your item along with a note containing:

• Your order number
• Your email address
• Whether you want an exchange (include the size needed) or a refund

Return Address:
OceanRoad Swimwear
18 Wurinya Street,
The Gap, QLD, 4061

We also offer a pick-up/drop-off option for exchanges at The Gap, Brisbane, 4061. To arrange this, please contact us with your name, order number, and the style and size required at [email protected].

International customers can also benefit from the 60 day money back policy. Customers after an exchange will need to pay the cost of re-shipping.

The customer is responsible for any postage fees for returns and exchanges.

All returned items should be returned in an 'As New' condition or a refund and/or exchange will no be applied.   Any returns that have damage, odor or marks such as; make-up, perfume & lipstick will not be refunded. If the marks are minor a cleaning levy of $15 will apply. Any damaged or missing packaging or tags will acquire a $5.00 charge.

All returns are to be returned to: OceanRoad Swimwear, 18 Wurinya Street, The Gap, QLD, 4081, Australia

UK returns can be sent to: OceanRoad Swimwear, 46a Bulwer Road, Barnet, Herts, EN5 5JB, United Kingdom

Payments

• Payments must be finalised within 3 days.
• Items in your cart are not secured and remain available for purchase until full payment is made.

Accepted Payment Methods

• Credit/Debit Card
• PayPal, Apple Pay & Google Pay

Pay in 4 Installments

• PayPal Pay in 4
• Afterpay & ZipPay (Available in Australia only)

Bank Transfer/Deposit (Available in AU, NZ, US, CA, UK, EU)

• Payment details will be provided at checkout.
• Please use your name and order number as the payment reference.
• Once payment is made, kindly email us at [email protected] to confirm your payment.

All product orders are subject to availability. If there are any supply difficulties, you will be notified within one business day of your purchase, and we will offer a substitution or refund.

If an item is marked as ‘Sold Out’, you are welcome to contact us for details on its restock date. The best way to stay updated on new stock arrivals is by signing up for our newsletter:
Sign up here

• All order codes and PINs remain the property of OceanRoad Swimwear, are non-transferable, and may not be reproduced or combined with any other offer.
• Offers are valid for orders over the stated minimum value and until the expiry date shown in your communication.
• Offers are for new customers only and apply only to introductory orders. One voucher PIN per customer.
• To redeem, the voucher PIN must be entered at checkout before payment is made.
• Offers are only valid for purchases made online at oceanroadswimwear.com.au and do not apply to purchases via phone, eBay, Amazon, or any other sales platform.
• If an order is returned, the offer value is non-refundable.
• Voucher PINs cannot be exchanged for cash, and no change or refund will be given.
• OceanRoad Swimwear is not responsible for lost voucher PINs. They will not be replaced or refunded.
• Offers are available only to residents of selected countries aged 18+.
• OceanRoad Swimwear reserves the right to amend or discontinue offers at any time.

By creating an account with us, you are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may only use oceanroadswimwear.com.au with the involvement of a parent or guardian.

OceanRoad Swimwear reserves the right to refuse service to any individual or company, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

If you do not wish to receive discounts, promotional information, or need to report duplicate mailings, please email us at [email protected].

We are committed to respecting your privacy. All orders will be processed in the English language. We may also contact you for market research purposes.

Please note that the limitations of colour reproduction and the individual settings of your screen may result in slight variations in colour. Every reasonable effort has been made to ensure the descriptions and colours are accurate. However, specifications may change without notice.

If you are dissatisfied with your order or have any queries regarding delivery, please don't hesitate to contact us using the details below:

Email: [email protected]
Text/Call: 0432 830 872

Feel free to reach out anytime, and we'll be happy to assist!

Office hours are 9am to 5pm Monday to Friday AEST but messages are checked regularly out of hours.

We offer a 60-day money-back return policy. If you're not 100% happy with your order, we're more than happy to offer an exchange or refund. Simply return your purchase to us in its original condition within 60 days, and we'll process your exchange or refund. Please include a note with your email address and whether you require a refund or an exchange.

• Refunds are processed via the original payment provider. You’ll receive an email confirmation once your refund has been completed.
• Afterpay refunds will be processed via the Afterpay platform and are subject to non-refundable Afterpay fees (approx. 6% of the total cost). You may opt for a full credit instead.
• PayPal 4 & ZipPay offer full refunds if returned within 60 days of purchase. Ensure your return is received within the 60-day limit, as fees may apply.
• Refund requests for purchases made incorrectly before shipment are subject to a $2 per item handling fee.