Q & A

A: Please return your item along with a note containing your order number, email address and whether you want an exchange (size needed) or refund. My address is:

Ocean Road Swimwear,

18 Wurinya Street,

The Gap, QLD, 4061

A: Please follow this link to see a “Ocean Road Swimwear Size Comparison Chart” which will compare our sizes to all your favourite brands.

A: Yes, there is an Express Post option at checkout.

A: Domestic : Orders are dispatched within one business day. Items are sent via Australia Post and take between 2 to 6 business days. Express shipping option can be selected at checkout. This takes between 1 to 3 business days. A tracking number will be forwarded onto you after shipment.

Australia

B: International: Takes appox; 10 working days *two weeks).

PLEASE NOTE: Times can be longer due to Covid-19 delays.

A: We are an online shop only.

A: Ocean Road Swimwear is based in Brisbane but ship internationally.

A: UPF stands for Ultra Violet sun protection. These garments are made using special fabric’s that have been treated to increase the level of sun protection.

A: Chlorine Resistant garments have been made with fabric’s that have been treated with a solution that lengthens their life when immersed in chlorinated water

A: I offer a 60 day money back return policy. So if you aren’t 100% happy with your order, I am more than happy to offer an exchange or refund.  Simply return your purchase to me in its original condition within 60 days and I will happily refund you or exchange it for another size. Please include a note with your email address and whether you require a refund or an exchange.

All Afterpay refunds will be made via the Afterpay platform and are less the non-refundable Afterpay fees which are appox: 7% of the total cost.

Please note that the customer is responsible for any postage fees for returns.

In the rare event that you receive merchandise that arrives damaged or is faulty please advise within 7 days of delivery.

Please return your item along with a note containing your order number, email address and whether you want an exchange (size needed) or refund. My address is:

Ocean Road Swimwear,

18 Wurinya Street,

The Gap, QLD, 4061

A: No restocking fee is charged.

A: To keep the cost of each product down all returns are paid for by the customer.

A: All Afterpay orders can be refunded less the Afterpay non-refundable fee of approximately  6.6%.

Zippay offers a similar 'buy now pay' later option but will refund all fees if the refund is made within 60 days of purchase.

A: Yes. Please send us your contact details and we will contact you once new stock arrives.

A: Yes All items can be shipped international. Shipping usually takes appox; 10 business days (2 weeks). The cost is calculated on the 'Basket' page by adding the destination country.

A: Backorder is when an item is temporarily 'out of stock' but available for pre-purchase.