Shipping & Returns
Domestic Shipping
Orders are dispatched within one business day. No postage over the weekends or holidays. Items are sent by Australia Post and take between 2-12 business days. The Express shipping option can be selected at checkout. This takes between 1-4 business days. Your tracking number will be forwarded onto you via the AU Post platform. If you have created an Ocean Road Swimwear account then your tracking information can be access via this account. A tracking link & updates will be email to the email you give at checkout.
A pick up option is available at checkout. Pick up is from The Gap, Brisbane, 4061. Details are sent once your purchase is ready to be picked up.
Domestic Returns
We offer a 60 day money back return policy. So if you aren’t 100% happy with your order, we are more than happy to offer an exchange or refund. Simply return your purchase to us in its original condition within 60 days and we will happily refund you or exchange it for another size. Please include a note with your email address and whether you require a refund or an exchange.
All Afterpay refunds will be made via the Afterpay platform and are less the non-refundable Afterpay fees which are approx.: 6% of the total cost.
PayPal & ZipPay offer full refunds if the item is refunded with in 60 days of purchase. To ensure your return is fully refunded. Please make sure it is returned well within the 60 day limit or fees may apply.
Refund requests for purchases made incorrectly before the order is shipped are subject to $2per item handling fee.
Please note that the customer is responsible for any postage fees for returns.
All returned items should be returned in an ‘As New’ condition or a refund and/or exchange will not be applied. Any returns that have damage, odor or marks such as; make-up, perfume & lipstick will not be refunded. If the marks are minor a cleaning levy of $15 will apply. Any damaged or missing packaging or tags will acquire a $5.00 charge. Items with removed or missing hygiene strips will not be refunded.
In the rare event that you receive merchandise that arrives damaged or is faulty please advise within 7 days of delivery and a replacement will be sent.
Please return your item along with a note containing your order number, email address and whether you want an exchange (size needed) or refund. My address is:
Ocean Road Swimwear,
18 Wurinya Street,
The Gap, QLD, 4061
A pick up/drop off option is available for exchanges. Pick up/drop off is at The Gap, Brisbane, 4061. Please contact us with your name, order number and the style and size you require. [email protected]
International Shipping
All International orders are shipped via Australia Parcel Post. A tracking number will be forwarded onto you via email. Shipments are delivered by your countries national mail service. They take between 6 to 25 business days. Express Post can be requested by directly message: [email protected]
All orders will be in the English language.
Free shipping is not applicable on international orders. Customs and Duty Charges International orders may be subject to import charges.
Any Customs, Import duties, taxes, and associated fees or charges are the buyer’s responsibility and not included in the item price or postage cost.
International Returns
International customers can also benefit from the 60 day money back policy. Customers after an exchange will need to pay the cost of re-shipping.
The customer is responsible for any postage fees for returns and exchanges.
All returned items should be returned in an ‘As New’ condition or a refund and/or exchange will no be applied. Any returns that have damage, odor or marks such as; make-up, perfume & lipstick will not be refunded. If the marks are minor a cleaning levy of $15 will apply. Any damaged or missing packaging or tags will acquire a $5.00 charge.
Payment Details
Payments are to be finalised within 3 days Please note: items are not secured in your cart, and remain available for purchase until full payment has been made.
Payment methods: Credit/Debit Card, PayPal, Apple Pay & Google Pay.
Pay in 4 payments: PayPal Pay in 4, (Afterpay & ZipPay Australia ONLY)
Bank Transfer or Bank Deposit AU, NZ, US, CA, UK, EU (option & details at checkout)
If you are paying by Bank Transfer/Deposit please leave your name & order number as payment reference. Once your payment has been made please send an email letting us know. [email protected]
Terms & Conditions
Shipping
FREE SHIPPING FOR ALL ORDERS OVER $120 (Australia only)
Orders are dispatched within one business day. No postage over the weekends or bank holidays.
Items are sent via Australia Post and take between 2 to 17 business days. Express shipping option can be selected at checkout. This takes between 1 to 6 business days.
International Shipping
If your country’s shipping cost are not included. Please contact me to find out what the shipping costs will be. All orders will be in the English language.
Free shipping is not applicable on international orders.
Customs and Duty Charges
International orders may be subject to import charges.
Any Customs, Import duties, taxes, and associated fees or charges are the buyer’s responsibility and not included in the item price or postage cost.
Returns
I offer a 60 day money back return policy. So if you aren’t 100% happy with your order, I am more than happy to offer an exchange or refund. Simply return it to me in its original condition within 60 days and I will happily refund you or exchange it for another size. Please include a note with your email address, order number and whether you require a refund or an exchange.
Please note; that the customer is responsible for any postage fees for returns.
In the rare event that you receive merchandise that arrives damaged or is faulty please advise me within 7 days of delivery.
International Returns
International customers can also benefit from the 60 day money back policy. However due to the high cost of shipping all refunds will be less the original shipping cost. Customers after an exchange will be invoiced the cost of re-shipping the item to them.
The customer is responsible for any postage fees for returns and exchanges.
Payment
Payments are to be finalised within 5 days.
Payment methods: PayPal, Credit /Debit Cards, AfterPay, ZipPay & EFT/Bank Transfer.
If you are paying by EFT/Bank Transfer please leave your name & order number as payment reference
Prices
The prices displayed at the time of purchase are the cost of goods. Due to circumstances beyond my control prices may have to be altered up or down.
Availability
All orders for products are subject to availability. In the event of supply difficulties you will be notified within one working day of your purchase and a substitution or refund will be offered. If a desired item is labelled ‘Sold Out’ please contact me for details of when it will be available.
Fabric Care
Cold gentle machine wash garment separately or hand wash with cold to luke warm water.
Use no soap or a mild hand soap.
Rinse immediately after use.
Drip dry in shade.
Do not wring, soak or bleach.
Do not tumble dry.
Do not leave rolled up wet.
Do not iron.
Do not dry clean.
Swimming pools, spa baths the ocean and sun exposure can cause damage to your swimsuit.
Some sunscreen lotions, tanning oils and fake tanning products may mark or damage swimwear. Taking extra care when using these products and always ensure they are completely dry before they come in contact with your swimwear.
Avoid contact with rough surfaces as this may cause pulling to swimwear.
How To Measure Yourself
Privacy Policy
Ocean Road Swimwear values your privacy
WHAT WE USE YOUR PERSONAL INFORMATION FOR
Ocean Road Swimwear keeps confidential all information you provide us.
If you purchase any of our products online, we will use the information you provide us to process your order and its delivery to you.
If you register your details with us through our website or subscribe to our newsletter this information will be used to update our customer database, it is for Ocean Road Swimwear’s use only and allows us to communicate with you about our products, promotions and activities. You may opt out at any time. Our marketing materials will tell you how to do this.
ACCESSING YOUR INFORMATION
We like to know that the personal information you provide us is accurate, complete and up to date. If you notice that your personal information is missing or incorrect, you can update your details online on our website.
SHARING INFORMATION WITH THIRD PARTIES
When we collect, hold and use your personal information it is only ever used or disclosed for Ocean Road Swimwear’s own purposes.
We only disclose personal information we collect for purposes which are incidental to the sale and services to you. For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations, such as; postal service providers.
CARDHOLDER ACCOUNT DATA
Ocean Road Swimwear does not store any cardholder data, all credit card payment services are secure and are handled by our Payment Gateways PayPal & Afterpay.
SECURITY STANDARDS
For more information please see:
PayPal: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security
Afterpay: https://www.afterpay.com/en-AU/pcidss
For further information please visit the official PCI org website www.pcisecuritystandards.org
More information on Australian privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au
Please feel free to contact us