Shipping & Returns

• Fast Dispatch – Orders are dispatched within one business day (excluding weekends and public holidays).
• Standard Shipping – Sent via Australia Post, with delivery taking 2–12 business days.
• Express Shipping – Available at checkout, with delivery in 1–4 business days.

Once your order is shipped, your tracking number will be sent via Australia Post. If you have an Ocean Road Swimwear account, you can also access tracking details there. A tracking link and updates will be emailed to the address provided at checkout.

A pick up option is available at checkout. Pick up is from The Gap, Brisbane, 4061. Details are sent once your purchase is ready to be picked up.

• All international orders are shipped via Australia Parcel Post and delivered by your country’s national mail service.
• Delivery times range from 6 to 25 business days, depending on your location.
• A tracking number will be sent to you via email once your order has been dispatched.
• All shipping options, prices, and delivery times can be viewed in the basket or checkout once your address has been added.

• Free shipping is not applicable to international orders.
• International orders may be subject to import charges, including customs duties, taxes, and associated fees, which are the buyer’s responsibility. These charges are not included in the item price or shipping cost and vary by country.

Returns Policy

We want you to love your OceanRoad Swimwear! That’s why we offer a 30-day money-back return policy from the date of purchase or receipt. If you're not 100% happy with your order, we’re happy to offer an exchange or refund.

Simply return your purchase in its original condition within 30 days of purchase or receipt, and we’ll process your refund or exchange it for another size. Please include a note with your order number, email address, and whether you require a refund or exchange.

Return Conditions & Hygiene

For hygiene reasons, we ask that all swimwear be tried on over your own underwear. Please do not remove the hygiene protective strip.

To ensure the health and safety of our customers, all returned items must be in ‘As New’ condition. OceanRoad Swimwear strictly does not accept returns on items that have been worn, washed, or laundered.

A return or exchange will not be issued for items that fail inspection due to:

• Odours or Laundering: This includes scents of washing detergent, perfume, smoke, or body odour.
• Signs of Wear: Including marks from makeup, fake tan, or deodorant. (If marks are minor and treatable, a $20 cleaning fee may apply at our discretion).
• Broken/Missing Tags: A $8 re-tagging fee applies if the tag fasteners have been removed or tampered with.
• Original Packaging: Items must be returned in their original poly bag with the correct, matching label intact. Packaging must be in "As New" condition (not torn or heavily damaged).
• Hygiene Strips: If these are removed or missing, the item is strictly ineligible for return.

Rejected Returns: Items that do not meet these criteria will be held for 14 days. Customers are responsible for any postage fees to have the item sent back to them; otherwise, the item will be donated to charity.

Exchanges

Exchanges can be made for the same product or another item of the same value. If you’d like to change your purchase to a different product of a higher or lower price, please place a new order for the desired item and return your original product for a refund.

Refund Process

• Afterpay refunds are processed via the Afterpay platform and are subject to non-refundable Afterpay fees (approx. 6% of the total cost).

• Alternative payment options such as PayPal Pay in 4 and ZipPay offer full refunds if the item is returned within 30 days of purchase or receipt.

• To be eligible for a full refund, please return your item within the 30-day limit. Late returns may be refused, and refunds will only be issued for items that meet our Returns Policy conditions.

• Order cancellations before shipping are subject to a $5 per item handling fee.

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  Order Changes & Cancellations (Before Shipping)

  If you need to change or cancel your order before it has been shipped, please contact us as soon as possible.

  • Order changes or cancellations requested before shipping are subject to a $5 handling fee.

  • If your order has already been packed or labelled for dispatch, additional handling fees may apply.

Promotional Offer Returns

If your purchase was part of a promotion (e.g. Buy 2, Get 1 Free or Buy 1, Get 1 Half Price), your refund will be adjusted to reflect that the offer is no longer valid.
To receive a full refund, all promotional items must be returned together.

Faulty or Damaged Items

In the rare event that you receive a faulty or damaged item, please notify us within 7 days of delivery, and we’ll send a replacement.

How to Return Your Item

Please return your item along with a note containing:

• Your order number

• Your email address

• Whether you want an exchange (include the size needed) or a refund

Return Address:
OceanRoad Swimwear
18 Wurinya Street
The Gap, QLD 4061

We also offer a pick-up/drop-off option for exchanges at The Gap, Brisbane, 4061. To arrange this, please contact us with your name, order number, and the style and size required at [email protected].

International customers can also benefit from the 45 day money back policy. Customers after an exchange will need to pay the cost of re-shipping.

The customer is responsible for any postage fees for returns and exchanges.

All returned items should be returned in an 'As New' condition or a refund and/or exchange will no be applied.   Any returns that have damage, odor or marks such as; make-up, perfume & lipstick will not be refunded. If the marks are minor a cleaning levy of $20 will apply. Any damaged or missing packaging or tags will acquire a $8.00 charge.

All returns are to be returned to: OceanRoad Swimwear, 18 Wurinya Street, The Gap, QLD, 4081, Australia

UK returns can be sent to: OceanRoad Swimwear, 46a Bulwer Road, Barnet, Herts, EN5 5JB, United Kingdom

Payments

• Payments must be finalised within 48hours.
• Items in your cart are not secured and remain available for purchase until full payment is made.

Accepted Payment Methods

• Credit/Debit Card
• PayPal, Apple Pay & Google Pay

Pay in 4 Installments

• PayPal Pay in 4
• Afterpay & ZipPay

All payments are processed securely via trusted payment platforms.

Bank Transfer/Deposit (Available in AU, NZ, US, CA, UK, EU)

• Payment details will be provided at checkout.
• Please use your name and order number as the payment reference.
• Once payment is made, kindly email us at [email protected] to confirm your payment.

All product orders are subject to availability. If there are any supply difficulties, you will be notified within one business day of your purchase, and we will offer a substitution or refund.

If an item is marked as ‘Sold Out’, you are welcome to contact us for details on its restock date. The best way to stay updated on new stock arrivals is by signing up for our newsletter:
Sign up here

• All order codes and PINs remain the property of OceanRoad Swimwear, are non-transferable, and may not be reproduced or combined with any other offer.
• Offers are valid for orders over the stated minimum value and until the expiry date shown in your communication.
• Offers are for new customers only and apply only to introductory orders. One voucher PIN per customer.
• To redeem, the voucher PIN must be entered at checkout before payment is made.
• Offers are only valid for purchases made online at oceanroadswimwear.com.au and do not apply to purchases via phone, eBay, Amazon, or any other sales platform.
• If an order is returned, the offer value is non-refundable.
• Voucher PINs cannot be exchanged for cash, and no change or refund will be given.
• OceanRoad Swimwear is not responsible for lost voucher PINs. They will not be replaced or refunded.
• Offers are available only to residents of selected countries aged 18+.
• OceanRoad Swimwear reserves the right to amend or discontinue offers at any time.

By creating an account with us, you are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may only use oceanroadswimwear.com.au with the involvement of a parent or guardian.

OceanRoad Swimwear reserves the right to refuse service to any individual or company, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

If you do not wish to receive discounts, promotional information, or need to report duplicate mailings, please email us at [email protected].

We are committed to respecting your privacy. All orders will be processed in the English language. We may also contact you for market research purposes.

Please note that the limitations of colour reproduction and the individual settings of your screen may result in slight variations in colour. Every reasonable effort has been made to ensure the descriptions and colours are accurate. However, specifications may change without notice.

If you are dissatisfied with your order or have any queries regarding delivery, please don't hesitate to contact us using the details below:

Email: [email protected]
Text/Call: 0432 830 872

Feel free to reach out anytime, and we'll be happy to assist!

Office hours are 10am to 5pm Monday to Friday AEST but messages are checked regularly out of hours.

We offer a 30-day money-back return policy from the date of purchase or receipt. If you're not 100% happy with your order, we're more than happy to offer an exchange or refund. Simply return your purchase to us in its original condition within 30 days of purchase or receipt, and we'll process your exchange or refund. Please include a note with your email address and whether you require a refund or an exchange.

• Refunds are processed via the original payment provider. Please allow 4 business days after we receive your item(s) before contacting us. You’ll get an email confirmation once your refund is complete.
• Afterpay refunds will be processed via the Afterpay platform and are subject to non-refundable Afterpay fees (approx. 6% of the total cost). You may opt for a full credit instead.
• PayPal Pay in 4 & ZipPay offer full refunds if returned within 30 days of purchase or receipt. Ensure your return is received within the 30-day limit, as fees may apply.
• Refund requests, order changes, or cancellations before shipment are subject to a flat $5 handling fee.
• Additional Fees: Fees may apply for items returned with minor marks or stains ($20 cleaning fee), broken/missing tags ($8 re-tagging fee), missing or damaged packaging ($8), or removed hygiene strips. These fees will be deducted from your refund as outlined in our Returns Policy.
• To be eligible for a full refund, please return your item within the 30-day limit. Late returns may be refused.

Promotional Offers (BOGO & Multi-Buy Deals)
If you return any item from a promotional offer (including Buy One Get One Free, Buy Two Get One Free, Buy One Get One Half Price, or other multi-buy discounts), the promotion will no longer apply. Your refund will be adjusted to reflect the full price of the items you keep. To receive a full refund, all items included in the promotional offer must be returned.