Customer Care

Domestic Shipping

We offer a 30-day money-back return policy from the date of purchase or receipt. If you aren’t 100% happy with your order, we’re happy to offer an exchange or refund. Simply return your purchase in its original condition within 30 days, and we’ll process your exchange or refund. Please include a note with your order number, email address, and whether you require a refund or exchange (including the new size if applicable).

Refunds

• Afterpay refunds are processed via the Afterpay platform and are subject to non-refundable Afterpay fees (approx. 6% of the total cost). You may opt for store credit instead.

• PayPal & ZipPay offer full refunds if the item is returned within 30 days of purchase. Please allow 4 business days after your item is received before contacting us about your refund.

• Refund requests, order changes, or cancellations before shipment are subject to a flat $5 handling fee.

Return Conditions

• Customers are responsible for any postage fees to return items.

• All items must be returned in ‘As New’ condition. Refunds or exchanges will not be issued for items that:

  • Have been worn, washed, or laundered.

  • Show damage, odors, or marks (e.g., makeup, perfume, deodorant, lipstick). Minor marks may incur a $20 cleaning fee.

  • Have broken or missing tags ($8 re-tagging fee).

  • Are missing or have damaged packaging ($8 fee).

  • Have removed or missing hygiene strips (items are ineligible for return).

Faulty or Damaged Items
If you receive an item that is faulty or damaged, please notify us within 7 days of delivery and we will send a replacement.

How to Return Your Item
Please return your item along with a note containing your order number, email address, and whether you want an exchange (size needed) or a refund.

Return Address:
OceanRoad Swimwear
18 Wurinya Street
The Gap, QLD, 4061

We also offer a pick-up/drop-off option for exchanges at The Gap, Brisbane, 4061. To arrange this, please contact us with your name & order number. [email protected].

All returned items should be returned in an ‘As New’ condition or a refund and/or exchange will not be applied.   Any returns that have damage, odor or marks such as; make-up, perfume & lipstick will not be refunded. If the marks are minor a cleaning levy of $15 will apply. Any damaged or missing packaging or tags will acquire a $5.00 charge. Items with removed or missing hygiene strips will not be refunded.

In the rare event that you receive merchandise that arrives damaged or is faulty please advise within 7 days of delivery and a replacement will be sent.

Please return your item along with a note containing your order number, email address and whether you want an exchange (size needed) or refund. My address is:

Ocean Road Swimwear,

18 Wurinya Street,

The Gap, QLD, 4061

A pick up/drop off option is available for exchanges. Pick up/drop off is at The Gap, Brisbane, 4061. Please contact us with your name, order number and the style and size you require. [email protected]

For full details, please see our [Returns & Refunds Policy].

International Shipping & Returns

All international orders are shipped via Australia Post with tracking. Delivery typically takes 6–25 business days. Free shipping does not apply, and any customs, import duties, taxes, or other fees are the buyer’s responsibility.

International customers can return or exchange items within 45 days from the date of purchase or receipt. Customers requesting an exchange are responsible for re-shipping costs, and all postage fees for returns are the customer’s responsibility.

Items must be returned in ‘As New’ condition. Refunds or exchanges will not be issued for items that have been worn, washed, or show damage, odors, or marks. Minor marks may incur a $20 cleaning fee, and broken/missing tags or packaging incur an $8 fee. Items with removed or missing hygiene strips are ineligible for return.

For full details, please see our [Returns & Refunds Policy].

Payment Information

All payments must be finalised within 48hrs. Please note that items are not reserved in your cart and remain available for purchase until full payment is received.

Accepted Payment Methods:

• Credit / Debit Card

• PayPal

• Apple Pay, Google Pay & Link

Pay in 4 Options:

• PayPal Pay in 4

• Afterpay & ZipPay

Bank Transfer / Bank Deposit (AU, NZ, US, CA, UK, EU – details available at checkout)

• If paying via bank transfer or deposit, please include your name and order number as the payment reference.

• After making your payment, please email confirmation to [email protected].

All payments are processed securely via trusted payment platforms.

Shipping & Returns

Domestic Shipping

• Free shipping on Australian orders over $150.

• Orders are dispatched within 1 business day (no weekend or public holiday dispatch).

• Standard delivery: 2–17 business days via Australia Post.

International Shipping

• Shipping costs vary; please contact us for details. Free shipping does not apply.

• Customers are responsible for any customs, import duties, taxes, or fees.

• Delivery times: 6–25 business days.

Returns & Exchanges

• Domestic returns: 30 days from the date of purchase or receipt.

• International returns: 45 days from the date of purchase or receipt.

• Items must be returned in ‘As New’ condition. Worn items, or those with damage, odors, removed hygiene strips, or broken/missing tags/packaging will incur fees or be ineligible. Minor marks may incur a $20 cleaning fee, broken/missing tags $8, missing/damaged packaging $8.

• Postage for returns/exchanges is the customer’s responsibility.

• Damaged or faulty items must be reported within 7 days of delivery.

Payments

• Payments must be completed within 3 days to secure items in your cart.

• Accepted methods: Credit/Debit Card, PayPal, Apple Pay, Google Pay, Afterpay & ZipPay (Australia only), EFT/Bank Transfer.

• Payments via EFT/Bank Transfer: include your name and order number as reference and email confirmation to [email protected].

• All payments are processed securely via trusted payment platforms.

Prices & Availability

• Prices displayed at purchase are current; they may change due to circumstances beyond our control.

• All orders are subject to availability. If an item is out of stock, a substitution or refund will be offered.

For full details, including fees, promotional items, and order changes, please see our full Terms & Conditions.

Cold gentle machine wash garment separately or hand wash with cold to luke warm water.

Use no soap or a mild hand soap.

Rinse immediately after use.

Drip dry in shade.

Do not wring, soak or bleach.

Do not tumble dry.

Do not leave rolled up wet.

Do not iron.

Do not dry clean.

Swimming pools, spa baths the ocean and sun exposure can cause damage to your swimsuit.

Some sunscreen lotions, tanning oils and fake tanning products may mark or damage swimwear. Taking extra care when using these products and always ensure they are completely dry before they come in contact with your swimwear.

Avoid contact with rough surfaces as this may cause pulling to swimwear.

OceanRoad Swimwear values your privacy

WHAT WE USE YOUR PERSONAL INFORMATION FOR

OceanRoad Swimwear keeps confidential all information you provide us.

If you purchase any of our products online, we will use the information you provide us to process your order and its delivery to you.

If you register your details with us through our website or subscribe to our newsletter this information will be used to update our customer database, it is for Ocean Road Swimwear’s use only and allows us to communicate with you about our products, promotions and activities. You may opt out at any time. Our marketing materials will tell you how to do this.

ACCESSING YOUR INFORMATION

We like to know that the personal information you provide us is accurate, complete and up to date. If you notice that your personal information is missing or incorrect, you can update your details online on our website.

SHARING INFORMATION WITH THIRD PARTIES

When we collect, hold and use your personal information it is only ever used or disclosed for OceanRoad Swimwear’s own purposes.

We only disclose personal information we collect for purposes which are incidental to the sale and services to you. For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations, such as; postal service providers.

CARDHOLDER ACCOUNT DATA

OceanRoad Swimwear does not store any cardholder data, all credit card payment services are secure and are handled by our Payment Gateways: Stripe, PayPal, ZipPay & Afterpay.

SECURITY STANDARDS

For more information please see:

PayPal: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security

Afterpay: https://www.afterpay.com/en-AU/pcidss

For further information please visit the official PCI org website www.pcisecuritystandards.org

More information on Australian privacy legislation is available from the Federal Privacy Commissioner at: https://www.oaic.gov.au/